Crisis Management

Crisis Management Services

A quality incident, contamination or non-compliance finding requires reliable information and coordinated action.

Support covers technical assessment, root cause investigation and coordination of the agreed measures.

To strengthen preparedness, procedures, responsibilities and the necessary information flows are developed with your team.

Preparedness & Responsibilities

• Define crisis procedures, responsibilities and internal reporting routes

• Assess operational vulnerabilities and interfaces with HACCP and food defence

• Prepare recall procedures, crisis exercises and training

Incidents & Response

Product, batch and process information is compiled for the technical assessment. Laboratory testing and other specialist input supplement the evidence base. This provides those responsible with the information needed for subsequent decisions.

I provide technical support for recalls, enquiries from authorities and coordinated communications within the agreed mandate. Responsibilities and actions are agreed with the relevant people in your company.

Causes & Follow-up

Follow-up work examines the causes of failures and contributing process conditions. Corrective and preventive actions are then developed with your team. Implementation is tracked, and the findings are incorporated into processes, documentation and crisis preparedness.

What You Can Expect

Depending on the assignment, the outputs include a structured incident review, documented actions or an agreed preparedness plan. Responsibilities, outstanding assessment questions and implementation of the next steps are recorded.